Privacy Policy

1. Information We Collect

Account data: Email address, name (optional), and password hash when you create an account.

Vehicle data: VIN, year, make, model, engine, and other vehicle details you provide.

Diagnostic data: Trouble codes, symptoms, scan uploads, and AI-generated diagnostic results.

Usage data: IP address, browser type, pages visited, and timestamps for security and analytics.

2. How We Use Your Information

We use your information to provide diagnostic services, generate mechanic briefs, improve AI accuracy, prevent abuse, and communicate with you about your cases. We do not sell your personal information to third parties.

3. Data Sharing

We share data with OpenAI to generate AI diagnostic output (vehicle details, codes, symptoms). We do not share personally identifiable information beyond what is necessary for the AI service. We may share anonymized, aggregated data for research purposes.

4. Data Retention

Account and case data is retained as long as your account is active. You may request deletion of your account and associated data by emailing info@checkenginehelp.com.

5. Security

We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. No system is perfectly secure, and we cannot guarantee absolute protection.

6. Cookies

We use session cookies to maintain your login state. We do not use tracking cookies or third-party advertising pixels.

7. Your Rights

You have the right to access, correct, or delete your personal information. Contact info@checkenginehelp.com to exercise these rights.

8. Changes

We may update this Privacy Policy. We will notify registered users of material changes via email.